Skills |
A person acting as business-process analyst must be a good facilitator and have excellent communication skills.
Knowledge of the business domain is essential for those acting in this role; however, it is not necessary for other
roles.
A business-process analyst should be prepared to:
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assess the situation of the target organization where the project's end-product will be deployed
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understand customer and user requirements, their strategies, and their goals
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perform a cost/benefit analysis for any suggested changes in the target organization
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discuss and support those who market and sell the end-product of the project
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