Overview
ClearQuest takes advantage of e-mail in two ways: e-mail submission/modification (user to database), and e-mail
notification (database to users).
E-mail Submission: The ClearQuest administrator uses the Rational E-Mail Reader to enable users to submit or
modify records via e-mail. The Rational Mail Server should run on the same machine as the ClearQuest database(s) to
ensure that e-mail submission is always available.
E-mail Notification: The ClearQuest administrator can configure ClearQuest to send e-mail that notifies users
about change requests. The administrator uses the E-Mail Rules record type to determine e-mail notification conditions,
recipients, and content. In addition, the administrator or users can enable their client machines to receive e-mail
notification. Even ClearQuest web clients can receive e-mail notification.
Tool Steps
1. Set up e-mail submission with ClearQuest Designer
See ClearQuest Designer online
Help > Contents and Index > Administering ClearQuest E-mail> Enabling E-mail Submission.
2. Set up e-mail notification with ClearQuest Designer
See ClearQuest Designer online
Help > Contents and Index > Administering ClearQuest E-mail> Enabling Automatic E-mail Notification.
3. Receive e-mail notification at the ClearQuest client
See ClearQuest online Help
> Contents and Index > Administering ClearQuest E-mail> Enabling ClearQuest Client E-mail Capabilities.
4. Set up e-mail notification for ClearQuest Web clients
See Installing Rational
ClearQuest.
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