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This role develops training materials for training users on how to use the product. |
Role Sets: Production & Support |
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Relationships
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Modifies |
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Main Description
The Course Developer role requires
experience-or at a minimum training-in course development. A person playing this role requires a good understanding of
the product for which the training material is to be created, and preferably a good understanding of that product from
the perspective of the target users' needs.
This training material typically includes instructor presentation slides, student notes, examples, tutorials, and so on
to enhance users' understanding of the product.
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Staffing
Skills |
The Course Developer role requires
experience in courseware development using the chosen medium (e.g. Instructor-lead, Web-based self-learn), and where
applicable, this should ideally be supported by in-depth experience delivering training to students. A person playing
this role needs to possess a good understanding of how people learn and the different teaching styles that will be
required to make the training material effective.
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Assignment Approaches |
The Course Developer role can be assigned
in the following ways:
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Assign one or more staff members to perform both the Course Developer and System Analyst roles. This is a commonly
adopted approach and capitalizes on the common communication skills that System Analysts share with this role, as
well as the domain knowledge that the System Analyst has gained during the Inception and Elaboration phases of the
project.
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Assign one or more test staff members to perform the Course Developer role only. This works well in large teams, and
particularly in situations where there are domain experts available who have significant domain knowledge, enabling
them to write and possibly deliver training courses.
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Contract the role out to a specialized training developers. This is a common approach to dealing with these
responsibilities.
The second strategy can also be used to capitalize on domain knowledge, and where stakeholder domain experts play this
role, they will often be more likely to use a courseware style that will suit the culture of the organization.
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