End-user support materials today are, for most professionally designed products, produced as applications on their own, such as help systems or web sites. Producing such an application is often a project in its own right, and needs to follow the following steps in each iteration of the lifecycle [HAC97]:

• Produce a high level plan for the information that is to be presented.
• Specify the contents in detail.
• Implement the information contents.
• Test and produce the materials.
• Evaluate.