Overview

ClearQuest takes advantage of e-mail in two ways: e-mail submission/modification (user to database), and e-mail notification (database to users).

E-mail Submission: The ClearQuest administrator uses the Rational E-Mail Reader to enable users to submit or modify records via e-mail. The Rational Mail Server should run on the same machine as the ClearQuest database(s) to ensure that e-mail submission is always available.

E-mail Notification: The ClearQuest administrator can configure ClearQuest to send e-mail that notifies users about change requests. The administrator uses the E-Mail Rules record type to determine e-mail notification conditions, recipients, and content. In addition, the administrator or users can enable their client machines to receive e-mail notification. Even ClearQuest web clients can receive e-mail notification.

Tool Steps

1. Set up e-mail submission with ClearQuest Designer

See ClearQuest Designer online Help > Contents and Index > Administering ClearQuest E-mail> Enabling E-mail Submission.

2. Set up e-mail notification with ClearQuest Designer

See ClearQuest Designer online Help > Contents and Index > Administering ClearQuest E-mail> Enabling Automatic E-mail Notification.

3. Receive e-mail notification at the ClearQuest client

See ClearQuest online Help > Contents and Index > Administering ClearQuest E-mail> Enabling ClearQuest Client E-mail Capabilities.

4. Set up e-mail notification for ClearQuest Web clients

See Installing Rational ClearQuest.